Privacy Policy
Longeva Wellness is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under UK data protection law.
1. What personal data we collect
General personal data
- Full name, date of birth and contact details.
- Appointment booking details, including service type, date, time and booking reference.
- Payment information processed securely by our payment provider; we do not store full card details on our systems.
- Communications you send us by email, telephone, online form or social media.
- Website usage data, including IP address, browser and device information, subject to our cookie controls.
Special category health data
Because we provide clinical and healthcare services, we may process health information relevant to your care, including medical history, medicines, allergies, contraindications, consultation and treatment records, vaccination and travel-health information, and information supplied through clinical questionnaires.
2. How we collect your data
We collect information directly from you when you book, contact us, complete forms or receive care, and through appropriate website technologies and service providers.
3. Why we use your data
We process personal data only where we have a lawful basis under UK data protection law. Depending on the circumstances, this may include performance of a contract, legal obligations, legitimate interests, consent, vital interests and the provision or management of health or social care.
4. How long we keep your data
We retain information only for as long as necessary for the purpose for which it was collected and to meet applicable clinical, legal, regulatory, tax and insurance requirements. Retention periods may differ according to the type of record and the age and circumstances of the patient.
5. Who we share your data with
We do not sell your personal data. Where necessary and lawful, information may be shared with clinicians and prescribing partners involved in your care, laboratories, booking and payment providers, technology providers, professional advisers, regulators or public authorities. We require service providers to handle personal data appropriately.
6. Your rights
Subject to applicable law, you may have rights to be informed, access your data, correct inaccurate data, request erasure or restriction, object to certain processing, receive portable data in certain circumstances and withdraw consent where consent is the lawful basis.
To exercise your data-protection rights, please contact Longeva Wellness using the contact details published on our website. We will respond in accordance with applicable UK data-protection law.
7. Data security
We use appropriate technical and organisational measures designed to protect personal data and manage personal-data incidents in accordance with applicable legal requirements.
8. International transfers
Where a service provider processes personal data outside the UK, we use an appropriate lawful transfer mechanism where required.
9. About Longeva Wellness
Longeva Wellness is operated by Longeva Ltd, Unit 1, Chichester Court, Milnrow Road, Rochdale, OL16 1UG. Company No. 17217141. VAT registration GB 525 5455 86. Pharmacy GPhC registration 9012378.
10. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The current version will be available on this website.
Last reviewed: 8 September 2026.